Privacy Policy – Dewan-e-Musk

At Dewan-e-Musk, your privacy, trust, and satisfaction are at the heart of everything we do.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.dewanemusk.com or make a purchase from us.

We value honesty and transparency, following the Sunnah principle of fairness in every aspect of our business.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information to process and deliver your order efficiently:

• Your full name, email address, and phone number
• Billing and shipping address
• Payment details (such as bank transfer confirmation or transaction ID)
• Order history and preferences
• Optional information like product feedback or fragrance interests

We do not collect or store your credit/debit card details directly. All online payments are processed through secure third-party payment gateways such as JazzCash, Easy Paisa, SadaPay, or NayaPay.

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

• Processing and confirming your orders
• Delivering your perfumes and attars promptly
• Providing updates about your order status
• Responding to your questions or feedback
• Sending you exclusive offers, promotions, and product updates (only with your consent)

We do not sell, rent, or share your personal data with any third party for marketing purposes.

3. Cookies and Website Data

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.
Cookies help:

• Save your preferences (like shopping cart items)
• Improve website performance
• Personalise your shopping experience

You can disable cookies anytime through your browser settings, but some website features may not work properly without them.

4. Payment Security

At Dewan-e-Musk, your financial information is protected using modern encryption and secure connections (SSL).
We offer multiple safe payment methods, including:

• Cash on Delivery (COD)
• Bank Transfer
• Easy Paisa
• JazzCash
• SadaPay
• NayaPay

All transactions are verified before order dispatch.

5. Data Protection & Confidentiality

We take your privacy seriously and maintain strict internal policies to ensure your data is protected from unauthorised access or misuse.
Your information is stored securely and accessed only by authorised personnel for legitimate business operations.

6. Your Rights

You have full control over your personal data. You may:

• Request a copy of the information we hold about you
• Ask for corrections to any inaccurate details
• Request deletion of your personal data (except when required for legal or transactional reasons)

For such requests, please contact us at:
📞 0308-7136905
📧 support@dewanemusk.com

7. Third-Party Links

Our website or social media pages (Facebook, Instagram, TikTok) may contain links to external websites. We are not responsible for the privacy practices or content of these third-party platforms.

8. Policy Updates

Dewan-e-Musk reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with a revised date.

Last updated: October 2025

9. Contact Us

If you have any questions or concerns regarding our Privacy Policy, please reach out to us:
📞 0308-7136905
🌐 www.dewanemusk.com
📧 support@dewanemusk.com
📱 Follow us on Facebook, Instagram, and TikTok for updates and offers.

Our Promise

At Dewan-e-Musk, we believe in honesty, respect, and ethical trade. Inspired by the Sunnah, we treat every customer’s privacy as a sacred trust — because your confidence in us is our greatest fragrance.