Terms of service

Overview

This website is operated by Dewan-e-Musk. Throughout this document, the terms “we,” “us,” and “our” refer to Dewan-e-Musk.

By visiting our website www.dewanemusk.com and/or purchasing from us, you agree to comply with and be bound by the following Terms of Service. These terms apply to all visitors, users, and customers of the site, including browsers, vendors, and content contributors.

By accessing any part of this site, you confirm that you have read and accepted these Terms. If you do not agree, please do not continue using our website or services.

Any new features or updates added to the site will automatically fall under these Terms. You can always view the latest version of our Terms of Service on this page.
We reserve the right to modify or replace any part of these Terms at any time by posting updates on this page. Your continued use of our website constitutes acceptance of those changes.

1. Online Store Terms

By using this site, you confirm that you are at least 18 years old or have the consent of a guardian to make purchases on your behalf.

You may not use our products for illegal purposes, nor violate any local or international laws while using our services.

You must not introduce any harmful software, viruses, or code that could disrupt the website’s performance.

Violation of any of these Terms will lead to the immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. While your personal information (excluding payment details) may be transferred unencrypted over networks, all financial information (e.g., bank details) is encrypted during transfer.

You agree not to copy, sell, or exploit any part of the website or its content without our written permission.

Section titles are included for convenience only and do not affect the interpretation of these Terms.

3. Accuracy & Updates

Although we strive to keep all information accurate and current, Dewan-e-Musk does not guarantee that all details on the site (including pricing, product descriptions, or availability) are always precise or error-free.

Information provided is for general guidance and may change without notice.
You acknowledge that it is your responsibility to review the site for any updates.

4. Prices & Modifications

All prices are shown in Pakistani Rupees (PKR) and are subject to change without notice.
We reserve the right to modify, suspend, or discontinue any product or service at any time without prior notice.

Dewan-e-Musk shall not be held responsible for any loss, claim, or inconvenience caused by such changes.

5. Products & Services

Our luxury perfumes and attars are available online only at www.dewanemusk.com.

Products may have limited quantities and are eligible for exchange or return only under our Return Policy.

While we make every effort to display product colours and packaging accurately, actual results may differ slightly due to lighting or screen settings.

We reserve the right to:

  • Limit product sales by region, customer, or quantity.
  • Discontinue any product without prior notice.
  • Update product prices and descriptions at any time.

We do not guarantee that all items will meet your personal expectations, though every effort is made to maintain premium quality standards.

6. Orders, Billing & Account Information

We reserve the right to decline or cancel any order at our discretion.
Order restrictions may apply based on customer name, address, or payment method. In case of cancellation or modification, we will notify you via email, phone, or SMS.

You agree to provide accurate, current, and complete billing and contact information for all purchases.
Failure to provide correct details may result in order cancellation.

For more details, please refer to our Return & Refund Policy.

7. Payment Options

Dewan-e-Musk offers multiple secure payment methods for your convenience:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Sadapay
  • NayaPay
  • JazzCash
  • Easy Paisa

Payment verification may be required for prepaid orders. All transactions are processed securely, and your data is handled with utmost care.

8. Delivery & Shipping

We offer nationwide delivery across Pakistan.
Estimated delivery time:

  • 3–5 working days in major cities
  • Up to 10–15 working days for remote areas

Delivery times may vary due to courier delays, weather, or holidays.
Customers will be notified in case of significant delays.

9. Third-Party Links & Tools

Our site may include links to third-party websites or tools for convenience. 

Dewan-e-Musk does not control or endorse these external services and is not responsible for their content, accuracy, or policies.

You use them at your own risk and should review their terms before engaging.

10. Customer Feedback & Submissions

By sharing feedback, suggestions, or ideas with us, you agree that Dewan-e-Musk may use, edit, or distribute them without obligation or compensation. You must not post content that is unlawful, offensive, or violates intellectual property rights.

We reserve the right to remove or modify any inappropriate material shared through our site or social channels.

11. Personal Information

Your data privacy is important to us.
Any information submitted through our website is handled in accordance with our Privacy Policy.

12. Errors & Omissions

Occasionally, there may be inaccuracies related to pricing, descriptions, or product availability.
We reserve the right to correct any errors and cancel or update affected orders without prior notice. 

13. Prohibited Uses

You are strictly prohibited from:

  • Using our website for any unlawful purpose.
  • Violating any laws or third-party rights.
  • Uploading malicious code or spam.
  • Collecting personal information without consent.
  • Engaging in any behaviour that disrupts or damages our site.

Violation of these restrictions may lead to suspension or permanent ban from our services.

14. Limitation of Liability

Dewan-e-Musk does not guarantee uninterrupted, secure, or error-free operation of this site.
Our products and services are provided “as available” and “as is,” without any warranties beyond what is legally required.

We are not liable for any direct or indirect losses resulting from the use or misuse of our services.

15. Indemnification

You agree to indemnify and hold harmless Dewan-e-Musk, its directors, partners, and employees against any claim or demand resulting from your violation of these Terms or any applicable law.

16. Termination

You may terminate your use of our services at any time by notifying us.

Dewan-e-Musk also reserves the right to suspend or terminate accounts for policy violations, fraud, or misuse of our platform.

17. Entire Agreement

These Terms of Service, together with our Privacy and Refund Policies, form the entire agreement between you and Dewan-e-Musk.

Any earlier communications or understandings are hereby replaced by this document.

18. Governing Law

These Terms of Service and any related transactions are governed by the laws of Pakistan.
Any disputes shall be resolved under the jurisdiction of relevant courts within Pakistan.

19. Contact Information

For queries or concerns regarding these Terms of Service, contact us at:
📞 0308-7136905
📧 support@dewanemusk.com
🌐 www.dewanemusk.com
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Dewan-e-Musk – Not Just a Scent, an Identity.